Shipping

Where we ship

We ship within Canada only. Orders cannot be placed from, or delivered to, addresses outside Canada. We do not ship to PO boxes, because an adult signature is required on delivery.

Rates

• Flat rate shipping anywhere in Canada: $12.00
• Free shipping on orders over $150.00 before tax

Shipping is calculated at checkout once you enter your province. Remote and northern postal codes may take longer to arrive but are not charged a surcharge.

Processing and delivery

Orders paid by credit card are packed the next business day. Orders paid by Interac e-Transfer are held until the transfer is received, then packed the next business day — so sending your transfer promptly is the quickest way to get your order moving.

Once shipped, delivery typically takes 2–8 business days depending on your province. You will receive a tracking number by email as soon as the parcel is handed to the carrier.

Age verification on delivery

Government-issued photo identification is required on delivery. The person accepting the parcel must be at least the age of majority in their province — 19 in Ontario and most of Canada, 18 in Alberta, Manitoba and Quebec. Carriers will not release a parcel without ID, and will not leave vaping products unattended at the door.

If nobody is available to sign, the carrier will leave a notice and hold the parcel for pickup. Parcels that are not collected are returned to us, and the original shipping charge is not refunded.

Provincial restrictions

Nicotine concentration and bottle size limits are set federally and, in several provinces, more strictly again. Federal rules cap nicotine at 20 mg/mL for most retail sale; some provinces restrict flavours or container sizes further. Only the formats you are eligible to receive are shown to you at checkout.

Duty and taxes

Federal excise duty is already included in the price shown on every e-liquid product — there is nothing extra added at checkout for it. Sales tax (GST, HST, PST or QST) is calculated at checkout based on your shipping province.

Problems with a delivery

If your parcel arrives damaged, is missing items, or tracking has not updated for more than five business days, contact us at info@spectrumeliquids.com or 647-290-7753 with your order number and we will sort it out.