Returns & refunds

E-liquid and other consumables

For health and safety reasons we cannot accept returns on e-liquid, coils, pods, or any other consumable once it has left our facility. This applies whether or not the item has been opened, and is standard across Canadian vape retail — we have no way to verify how a consumable has been stored or handled after delivery.

The exception is a manufacturing fault: a leaking bottle, a coil that is dead out of the packet, a seal that was broken on arrival. Those are covered below.

Hardware

Unopened hardware in its original, sealed packaging may be returned within 30 days of delivery for a refund, less the original shipping cost. The return shipping cost is yours unless the item was faulty or we sent the wrong thing.

Opened hardware cannot be returned for change of mind, but is covered by the warranty below.

Faulty or incorrect items

If something arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will replace it or refund it, including shipping, at no cost to you.

Device warranty

Devices and mods carry a 90-day warranty from the date of delivery against manufacturing defects. Batteries, glass, coils and pods are wear items and are not covered, nor is damage from misuse, water, drops, or using a charger other than the one supplied.

How to start a return or claim

1. Email info@spectrumeliquids.com or call 647-290-7753 with your order number and what went wrong.
2. We will confirm whether to return the item and give you an address.
3. Once received and checked, refunds are issued to the original payment method within 5–10 business days. Orders paid by Interac e-Transfer are refunded by e-Transfer to the address the payment came from.

Please don’t send anything back before contacting us — unannounced returns can’t be matched to an order and may be refused.

Cancellations

An order can be cancelled for a full refund any time before it ships. Once it has shipped, the returns terms above apply.

Underage purchases

Every package we ship uses Canada Post’s Age Verification service. This means that in order for Canada Post to hand over your package, you must verify that you are of legal smoking age in your province. If Canada Post cannot verify your age, the package will be shipped back to us.

Once a returned package is back in our hands, final sale items are non-refundable. Any items that are eligible for a refund will be refunded minus a 50% restocking fee, as well as any shipping charges incurred to ship the items to you and for Canada Post to ship them back to us. This is non-negotiable. If you are underage, please do not order — you will lose money doing so.

All sales are final. If you have problems with your order, please contact us at CSR@spectrumeliquids.com.

Your statutory rights

Nothing here limits the rights you have under the consumer protection legislation of your province.